PROJECTS
Process and Requirement Documentation
Collaborated with international services, development, and QA teams to gather software functionality and enhancement requirements. Utilized DITA methodologies to create single-source XML libraries to support enterprise-level IT network management solution software. End-user deliverables included an Implementation guide, user manual, release notes, best-practice white papers, and on-line help for multiple platforms. |
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Technical Training and Information Architecture
Worked with development, product management, and professional services group to develop and deliver instructor-led training materials (print, slides, job aids), and then conduct train-the-trainer sessions for staff, partners, and services consultants. Created task-based training manuals, administrator guides, and multi-media training materials. Training was designed for a highly technical international audience, such as network administrators, DBMs, and mechanical and electrical engineers.
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Configuration and Process Documentation
Worked with the information services group to develop a software configuration management and control policy that combined processes and procedures for five separate divisions. Project included analysis of federal regulations and audit requirements, procedure gap analysis, drafting of company-wide policy mandating full life-cycle software configuration management, and developing process flow diagrams and requirements templates to codify the program's development and maintenance efforts.
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Ghostwriting and Web Content
Researched, wrote, and edited copy for speeches, web sites, and industry publications. Drafted business plans, press releases, services agreements, and position statements. Collaboration with graphic teams to design illustrations, presentations, and collateral materials.
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